City: Douala Posted: 09-Mar-2026

Job Description
We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. 

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Responsibilities
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Insurance Analyst must therefore ensure successful delivery in the following context:

Operational responsibilities 

Participate in the identification of all insurance risk exposures (existing and future), to ensure that MTNC is covered by adequate insurance and supported by effective insurance claims processes; 

Collect and/or create exposure data, prepare annual underwriting quotes for all risk financing/insurance programs and assist the broker as needed during this process;

Perform control of insurance risk management programs and policies to ensure the accuracy and effectiveness of coverage as well as to reduce insurance costs and losses;

Ensure that appropriate insurance coverages are used according to the needs of MTN's business activities and that they are properly maintained and renewed in a timely manner;

Identify and assess gaps in coverage and recommend actions to address them;

Coordinate and manage outstanding issues with insurance brokers, follow up on insurance renewals and ensure that the insurance complies with the specified conditions;

Coordinate the process of issuing certificates of insurance on behalf of MTNC;

Work in collaboration with internal stakeholders and the Risk & Compliance team, in the realization of the corporate insurance risk assessment and reporting plans, in line with the overall roadmap;

Facilitate ongoing assessment of internal controls and assist in administering the processes for monitoring, evaluating, recommending and reporting on insurance risk mitigation activities;

Develop or update the insurance management framework (Policy, Procedure) within MTNC;

Carry out a technical, economic and regulatory watch, in order to ensure the permanent updating of the insurance risks identified;

 

Key Deliverables

Financial (5%)

Prepare schedules for premium payments. 

Internal (50%)

Prepare Policy renewal supporting documents.

Maintain electronic filing structure for all insurance-related documents.

Responsible for identifying best-fit risk management measures that will make MTNC local policy risks acceptable to underwriters.

Implementing the risk management procedure in conjunction with relevant units and following up to ensure compliance.

Managing the claims experience between MTNC units or end users and Insurers and ensuring that claims are kept at acceptable ratios.

Provide and analyze data for MTNC Insurance Budget; Review Budget vs actual and identify causative factor for variance.

Articulate and participate in claims settlement and negotiation procedures; verification of Insurance offer to confirm its Conformity with the agreed contract terms.

Collate underwriting information for MTN Group Insurance Program for submission to Group.

Coordinate pre and post insurance risk survey activities and ensure risk findings are implemented by responsible stakeholders.

Customer (25%)

Gathering relevant documentation for insurance claim processing and liaising with external parties on resolution of claims.

Stakeholder (5%)

Providing statistical information [loss ratio, premium savings sum insured growth] to support recommendations to management.

Advise how new exposures are to be treated; whether as new covers or extensions to existing policy and make recommendation to management

Qualifications
Education:

3-year university Degree/Diploma in Insurance / Risk Management or related field.

Insurance professional certification is desirable and will be an advantage. 

Registration with risk management professional bodies such as IRM; RIMS etc.

CISA, ACCA, ISO Certification, Data Analytics or experience in risk management would be advantageous.

Experience:

Minimum of 3 years’ experience in an area of specialisation related to insurance risk management i.e. insurance contract management, including insurance contract review and analysis (indemnities, risk of loss, self-insurance, etc.), insurance acquisitions and claims management.

Experience working in the corporate insurance risk area or within a related role for a large organization.

Telecommunication experience is desirable

Competencies:

Technical Competencies and Skills:  

Good knowledge of the telecommunications industry and related sectors (financial services, cloud and digital etc....)

Strong business knowledge as well as knowledge of core business processes.

Good knowledge of the types of insurance coverage.

Knowledge of industry best practices for quantifying risks and mitigating exposures.

Excellent ability to adapt, manage priorities and meet deadlines.

Ability to create and maintain successful relationships with all stakeholders.

Very good analytical skills

Good written and verbal communication skills

Good interpersonal skills, listening and observation skills.

Presentation and facilitation skills

Perfect command of Excel, Power Point, Word

HOW TO APPLY ? 

All applications must be submitted ONLINE at : https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ 

Deadline: Apply Before : 03/13/2026, 12:55 AM