Job Requirements
Title Translation Project Coordinator (World Bank)
Role Coordinates moderately complex translation, interpretation, editing and other language-related projects, using the Translation Management System (TMS) and the Conference Management System (CMS) to enter, track, update and close records
Category Other
Location Yaounde
Company cameroonjobs, Vacancies [ - - ] ( Posted on 08/12/2019, 05:59:06 PM)
Experience 2 to 5 Years
Educational Qualification Bachelor's Degree
Skills Experience
Salary - -
Career Level Mid Career (2+ years of experience)
Job Type Permanent
Job Status Full Time
 
Description
About the Unit

The Corporate Services (GCSCS) unit within GCS provides services to the World Bank Group in the areas of Travel and Visa services; Translation and Interpretation; Creative Services (which includes Printing Services; Graphic Design, and Editorial Production Publications); Food and Conference Services, Global Meeting Management, and Audio Visual Services; Mail Shipping; Staff Services (which includes: Fitness Center, Child Care, and Commuter Services); Corporate Insurance; and the Art Program and Visitor Center. The unit also provides administrative support/oversight to the World Bank Family Network, the World Bank Group Staff Association, and the 1818 Society, and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at HQ and in Country Offices. GCSCS has about 130 staff and about 1000 contractors.

Having gone through a reorganization in FY18, modernizing from being known as the General Services Department for more than 20 years, GCS is now implementing a large-scale change program, focused on taking service delivery to the next level, becoming more agile and responsive, and providing value for money, including continual benchmarking of services against external comparators and simplifying and integrating products and services to better serve staff and clients.

To achieve its purpose, GCSCS has restructured the overall work program into two main divisions with an objective of providing seamless services to staff and clients: (I) Travel and Client/Staff Services, and (II) Integrated Business Services. The Integrated Business Services Division, through its Customer Service Unit, offers Translation and Interpretation Services; Printing and Interactive Media Services; Editorial Production; Design Services; and Publications.

The Senior Customer Service Representative reports directly to the Customer Service Senior Project Manager, based in HQ, and works closely with the French Translation Team Leader, based in Yaounde, Cameroon.

DUTIES AND ACCOUNTABILITIES

Coordinates moderately complex translation, interpretation, editing and other language-related projects, using the Translation Management System (TMS) and the Conference Management System (CMS) to enter, track, update and close records
Manages all stages of a project from receipt of a job request to delivery of the completed job, including matching the job to the appropriate staff or vendor, consulting with translators and interpreters as necessary, preparing files, resolving complex formatting issues, and providing quality assurance
Receives and reviews client requests for quality and completeness of submissions, clarifies client expectations and identifies and resolves issues
Advises clients on full range of services, production techniques and technology options and responds orally or in writing to routine and moderately complex inquiries
Tracks and monitors requests against service standard turnaround times, handles client requests for changes and communicates impact on budget and timeline
Provides detailed time and cost estimates to clients and negotiates mutually beneficial cost and delivery details
Performs administrative functions in support of the translation and interpretation process
Guides and mentors less experienced staff in the handling and coordination of day-to-day projects
In close collaboration with the French Translation Team Leader, reaches out to current and prospective clients in Cameroon and other countries of the region to promote the use of the Bank's language and creative services


Interested candidates should apply via the website, https://worldbankgroup.csod.com
 
 
 
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