Job Requirements
Title Senior Executive, Client Services - RMS (Nielsen)
Role Partner with clients ➤ Understand Situation, Complication, Questionand Answer (SCQA) framework
Category Marketing - Sales
Location Douala
Company cameroonjobs, Vacancies [ - - ] ( Posted on 03/27/2019, 11:01:56 PM)
Experience 2 to 5 Years
Educational Qualification Bachelor's Degree
Skills Experience
Salary - -
Career Level Manager
Job Type Permanent
Job Status Full Time
 
Description
Nielsen is a global leader in retail measurement services. Our purchasing data offers comprehensive and timely information on market shares, competitive sales volumes and insights into distribution, pricing, merchandising and promotion. By combining this detailed information with and professional consultative services, we offer valuable insights and expertise that help fast-moving consumer goods (FMCG) brands and retailers improve their manufacturing, marketing and sales decisions.



ROLE DESCRIPTION

KEY PERFORMANCE INDICATOR (KPI)

* (I) - Input / (O) - Output / (LEI) - Lead Indicator / (LAI) - Lag Indicator

WHAT







CLIENT ENGAGEMENT

➤ Partner with clients
➤ Understand Situation, Complication, Questionand Answer (SCQA) framework
➤ Engagement with internal business partners (e.g. HR, finance, GTOP, Data Science)
➤ Embrace change
➤ Punctual report delivery to clients
➤ Insightful client presentations
















EMPLOYEE ENGAGEMENT

➤ Mentor to trainees
➤ Spread positive message about Nielsen externally
➤ Attend team meetings and cross departmental initiatives













OPERATIONAL

EXCELLENCE (consider financial goals where relevant)

➤ Revenue New Business Development
➤ Proposal writing
➤ Ability to spot a data query, analyse it escalate






INDUSTRY ENGAGEMENT

➤ Be a role model in promoting our social media profile across appropriate platforms (LinkedIn, Twitter, National Media etc)
➤ Stay up to date with marketing and media research/information news













HOW

TIME











VALUES

(click herefor criteria descriptors)

Open

Make “open” (vs. “proprietary” or “closed”) the default for our products, processes, and systems. Look to collaborative models to do more and better, especially when they make the pie bigger. Be open to new ideas, capabilities from the outside.


Connected

Our key products are connected to operate as a system. Our systems connect to our clients’ systems to drive speed, efficiency, and capability. Our priorities are connected to and aligned with our clients’ priorities.
Useful

The more useful, the more valuable. Optimize on usefulness. Look at every process, policy, system, etc. and ask, “Is this still useful? Can we make this more useful?”
Personal

Be personally accountable. When you think to yourself, “Our company is [enter your criticism here]”, then ask yourself, “What can I do to help us do better?”















Overarching




















BEHAVIOR

(click herefor criteria descriptors)

Models Integrity Humility

Unwavering commitment to personal accountability, integrity and ethical behavior
Demonstrates empathy, lacks excessive ego, and understands how behavior impacts others
Evokes and builds trust and leverages relationships for collaboration


Inspires Multiplies

Engages self and others, takes responsibility for personal and professional development
Fosters an inclusive environment, welcomes diversity
Celebrates team accomplishments and recognizes peers


Innovate Learn

Drives change through experimentation, technology, and/or innovation
Connects dots, demonstrates understanding of how priorities and work fit into the larger team
Constantly learns, grows from mistakes and challenges, open to guidance and coaching


Impacts through Execution

Demonstrates a client-centric approach when problem solving, makes a connection to the “big picture”
Makes objective and data-driven decisions
Communicates directly and appropriately for the audience, for maximum quality and speed
























Overarching



NIELSEN CARES

​​Nielsen Cares is our global corporate social responsibility program, embodying our commitment to an uncommon impact on the communities we live in and represent to the marketplace.





Global Impact Day

Interested candidates should apply via the website, https://jobs.nielsen.com
 
 
 
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