• Required No. of Employee's : 1
  • Salary : 0.00
  • Duration of Employment : Fixed Term
  • Prefered Sex : Male/Female
  • Sector of Vacancy : ICT

Qualification/Work Experience :

  • Minimal ICT Administration: ICT assistants are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware, and software documentation and functionality. Activities include: Installing/upgrading, configuring (routine, standard), and maintaining systems, tools, and equipment. Monitoring of WAN and WLAN connectivity Providing support to fix LAN and end-users computers issues. Assisting in routine operation and monitoring of server systems. Providing first-level user support/troubleshooting. Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary. Performing backups of servers following standard backup procedures. Assisting in the generation of computer reports. Skills Good Knowledge of LAN/WAN connectivity, Personal Computer, Disk Operating System, Network Operating System, and MS Windows Knowledge of fundamentals of telecommunications equipment installation and maintenance (HF/VHF systems/VSAT) and networking. Understanding of network troubleshooting tools both hardware and software Ability to understand data and effectively use office technology systems for its input and extraction. Ability to provide on-the-job orientation to clients. Takes responsibility to respond to service needs promptly and proactively. Demonstrates a high degree of integrity, reliability and honors matters of confidentiality. Ability to handle work quickly and accurately under time constraints. Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds. Knowledge of network architecture, security architecture, TCP/IP, firewall, Ethernet switches, routers, Microsoft/UNIX Operating Systems. Knowledge of the latest developments and technology in related fields. To qualify as an advocate for every child you will have… Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. ITIL Foundation Certificate or equivalent customer support certification, Microsoft certification Client/Server is an asset. A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. Experience in providing assistance to users on IT products and services and the use of applications and diagnostic tools is required. Practical work experience in operating and maintaining telecommunications networks and equipment Practical experience in providing technical and business Customer Support and Services is required. Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset. For every Child, you demonstrate... UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results. The UNICEF competencies required for this post are... Demonstrates Self Awareness and Ethical Awareness (1) Works Collaboratively with others (1) Builds and Maintains Partnerships (1) Innovates and Embraces Change (1) Thinks and Acts Strategically (1) Drive to achieve impactful results (1) Manages ambiguity and complexity (1)

Job Description:

  • How can you make a difference? Under supervision of the ICT Specialist, the Information and Communications Technology (ICT) Assistant perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests. Summary of key functions/accountabilities: General ICT / Office Support Minimal ICT Administration KEY ACCOUNTABILITIES and DUTIES & TASKS General ICT / Office Support: ICT assistants at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff. Activities include: Providing first-level support that includes receiving, processing and logging service requests. Managing lifecycle of ICT incidents assigned to him/her in service management tool. Configuring and maintaining telecommunications (HF/VHF systems/VSAT/Thuraya) and networking equipment Providing support in conferencing with ICT and audiovisual equipment as and when requested. Maintaining and updating files (electronic and paper) and internal databases. Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment. Registering and releasing of IT equipment and ensuring proper storage of IT & TC equipment Providing training to all UNICEF staff on the use of HF, VHF and Satellite communication equipment Arranging and clearing of pending ICT invoices and report promptly to supervisor of any problem affecting the payment to service provider Interested candidates should apply using the link : https://jobs.unicef.org/mob/cw/en-us/job/553390


EMPLOYER'S LOCATION : www.unjobs.org